Healthy Smiles For Kids of Orange County

Care Coordination Call Center Supervisor - Santa Ana CA

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Active since 05-10-2018 Job category Health care - Physical
Location Santa Ana CA Level -
Educational level GCSE / A-Level / Highscho... Employment type -
Hours 40 Salary -
Healthy Smiles is 15 years old and growing!!!

If you are someone that meets challenges with enthusiasm, enjoys building relationships while giving back to the community and love kids, Healthy Smiles has an opportunity for you!!

The Care Coordinator Supervisor will supervise the Care Coordination department, manage, and operate the telephonic referral service Smiles Connection OC to assist callers who reside in Orange County connect to appropriate dental providers.

Essential Functions:

  • Will oversee the operations of the call center and develop and maintain the call center processes and protocols
  • Will manage the Care Coordinator’s caseload of the three departments and track quality indicators and performance measures for both inbound calls and outbound calls
  • Will oversee the scheduling of Restorative Services at the Mobile Clinics
  • Will promote the call center through community outreach, social media, and other communication activities as appropriate
  • Will develop community awareness strategies and a marketing campaign for the Warm Line
  • As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives
  • Works with organization leadership providing updates on program activities and organization issues
  • Other tasks as requested by other leadership staff

Position Qualifications:

  • High School Diploma or GED required
  • Bilingual Spanish required
  • Supervisor of care coordination experience preferred

  • Knowledge of general office methods, including databases
  • Ability to work in a fast paced environment and maintain professional composure and demeanor
  • Ability to manage multiple priorities and projects simultaneously
  • Ability to write accurate and clear documentation
  • Ability to apply patient management and time management skills

Generous PTO and benefit package

Healthy Smiles is an Equal Opportunity Employer

More information
This listing is a full-time job

Job category Health care - Physical
Industry / Industries Government / Non-profit
Region United States

Contact information

Name Sherry Callow